2-Year Health Guarantee
- If, within two weeks of acquiring your puppy, a reputable veterinarian determines a serious health risk or congenital defect that could lead to euthanasia or death, the owner must promptly inform the breeder. A licensed vet’s written statement describing the puppy’s condition is required. The puppy, along with all papers, must be returned to the seller within five days of the examination. The seller will replace the puppy or provide a full refund (excluding training fees) at their earliest convenience. This policy excludes common puppy issues like worms, fleas, mites, coccidiosis, giardia, ichthyosis, or any other parasites. The seller is not liable if the puppy contracts a communicable disease after one week of leaving the seller’s possession, such as parvo, distemper, rabies, canine influenza, lepto, or Lyme disease.
- The Seller assures coverage for any congenital defect leading to the death of or necessitating euthanasia until the puppy reaches two years of age. In such a situation, the Seller will promptly replace the puppy or offer a full refund (excluding training fees). The Seller is not responsible for any veterinary bills incurred. A necropsy report or a written statement from a licensed vet is mandatory for verification.
The Seller provides a 2-year hip and elbow guarantee for all puppies. If a veterinarian confirms “Moderate” or “Severe” hip dysplasia or “Grade 2” or “Grade 3” elbow dysplasia through an X-Ray, the buyer can opt to return the puppy for a full refund (minus training) or retain the puppy and receive an 80% refund of the purchase price (minus training fees). The X-Ray diagnosis must be submitted to the Orthopedic Foundation of America (OFA) for an official score; no other assessments, including those by regular veterinarians or orthopedic surgeons, are valid. Only assessments from the OFA will be accepted.
It’s important to note that the puppy will not be replaced or refunded due to hip/elbow dysplasia or any other illness if the dog becomes overweight or is subjected to inappropriate handling or exercise jeopardizing the health of the skeletal structure.
- The Seller provides a 2-year heart guarantee for all puppies. In the event of a severe heart murmur (Grade 5/6 or 6/6), the buyer must have a canine cardiologist conduct an echogram to verify the diagnosis. Upon confirmation of a severe heart murmur, the buyer can opt to return the puppy for a full refund (minus training) or retain the puppy and receive an 80% refund of the purchase price (minus training fees).
- The Seller has the right to obtain a second opinion from our Veterinarian.
- The Buyer can return the puppy to the breeder for an 80% refund of the pet price for any reason until the dog reaches two years of age, provided the puppy hasn’t been injured while in the buyer’s possession and has been consistently fed pawTree Dog Food (training fees are non-refundable). If the Buyer intends to sell or give away the dog, they must notify the Seller to grant the Seller the right of first refusal.
The Seller makes no guarantees regarding the loss of the puppy due to accidental death, theft, sickness due to lack of vaccinations, etc., or any other loss beyond the Breeder’s control except as stated above.
The following will void all guarantees:
- Feeding the dog anything other than pawTree for the first 24 months of age
- Neutering or Spaying before 24 months of age (unless it is a male and has an undescended testicle, in which case neutering is recommended)
- Evidence of neglect or abuse
- Allowing your dog to be obese or underweight at any time (according to the AKC Breed Standard for Golden Retrievers)
- Evidence of strenuous exercise - No treadmill or excessive jogging in the first year. No jumping from high surfaces or being allowed to jump on hind legs, no excessive chasing and retrieving.
A refund will only be issued after the signing of a Non-Disparagement Agreement. Any disparagement made prior to the refund, whether in written form online or on paper, must be retracted before the refund is processed.